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Elektra
Student Support

Melissa
Tech Support

 

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Either check the FAQ at the bottom of this page or email us at:

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FAQ

Course Booking

  • Full payment is made via the website, through either Stripe, Paypal or bank transfer.

  • There is an option for easy payment, please contact us.

  • Tuition is fully refundable if we receive written notification (via mail or email) of cancellation on or before 7 business days prior to the course.

    If you cancel less than 7 business days prior to the course, we will refund 75% of the course tuition fee. If you fail to show up to the course without providing prior written notice, you will be charged for the full tuition. You may send a substitute in your place to avoid a fee.

    If a training course cannot take place as scheduled due to circumstances beyond The Creation Institute reasonable control, you will receive a full refund for course fees that you have already paid.

Course Delivery

  • Each course is a fully interactive, live, online training program. We mostly use Zoom (a cloud conferencing platform) to deliver the course. Zoom is a simple to use, but highly functional platform, which uses less bandwidth than similar systems.

  • At this point, the course is available in English. We do have plans to develop courses in other languages, and are in the process of translating into Spanish, with timescales for other languages to be announced shortly. For updates about upcoming translations and other news, please subscribe to our newsletter ‘Get the Latest News” at bottom right of this page.

  • Yes, if you experience any difficulties, you can contact the Team for assistance.

    • Our General Connect form at: www.iuwcinstitute.com/connect/#contact
    • Technical assistance: tech@iuwcinstitute.com
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